Softside Expandable Spinner Carry-On Luggage, 21″ Black

Return and Refund Policy

Effective Date: May 28, 2025

Company Name: Blixenta LLC

Website: https://blixenta.com

1. Introduction to the Refund Policy

At Blixenta LLC, your satisfaction is our priority. We are committed to offering high-quality luggage bags and accessories, and we stand behind our products. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund process in accordance with Google Merchant Center requirements and industry best practices.

Eligible items may be returned, exchanged, or replaced if they meet our return policy criteria outlined below.

2. Return Eligibility

You may return your item(s) under the following conditions:

• Return Window: Items must be returned within 14 days of the delivery date.
• Item Condition: Products must be:
  • Unused and in original condition
  • Free from visible signs of wear or damage
  • Returned in the original packaging with all accessories, tags, and inserts

Important Note:

Due to the nature of luggage bags, items that have been used outdoors or show signs of travel will not be accepted for return.

3. Non-Returnable or Exempt Items

The following items are not eligible for return or refund:

• Customized or monogrammed luggage
• Gift cards or downloadable digital products
• Final sale or clearance items
• Personal-use accessories such as luggage covers or travel pillows once opened
• Items returned beyond 30 days of delivery

4. Return Process

Follow these steps to return your item:

1. Initiate Return Request:
   Email us at support@blixenta.com or call us at +1 (385) 770-6011. Please include your order number, the item(s) you want to return, and the reason for return.
2. Receive Authorization:
   Our team will review your request and provide a Return Merchandise Authorization (RMA) along with return shipping instructions.
3. Prepare Package:
   • Repack the item in its original packaging.
   • Include a copy of the original receipt or packing slip.
   • Attach the return label if provided.
4. Ship Your Return:
   Ship the item to the return address we provide. Items sent without prior authorization may be refused.

5. Return Shipping Costs

• Customer-Paid Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.
• Free Return Shipping: We will cover return shipping for defective or damaged items and incorrect shipments.

6. Refund Processing and Timeframe

• Once we receive your return, please allow 5 business days for inspection.
• If approved, refunds will be issued within 7 business days to your original method of payment.
• You will be notified via email when the refund has been processed.
• A restocking fee of up to 10% may apply for returns that do not meet all eligibility criteria.

7. Exchanges and Replacements

• If you would like to exchange an item for a different color or size, contact us within 24 hour of delivery.
• Exchanges are subject to item availability. If the requested item is not in stock, a refund will be issued instead.
• Defective or damaged items can be replaced with the same or equivalent product at no extra charge.

8. Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

1. Contact us at support@blixenta.com within 24 hours of receiving the item.
2. Include the following in your email:
   • Order number
   • Photos of the damage or defect
   • Description of the issue

9. Gift Returns

Please note that gift items purchased from Blixenta.com are not eligible for return. We apologize for any inconvenience and appreciate your understanding. If you have any questions, please contact our customer support team.

10. Customer Support

For any return or refund-related questions, our customer service team is happy to help:

Blixenta LLC

📞 Phone: +1 (385) 770-6011

📧 Email: support@blixenta.com

📍 Address: Concourse B, Salt Lake City, UTAH 84116, United States

• Support Hours: Monday – Friday, 9:00 AM to 5:00 PM

We aim to respond to all privacy inquiries within 1 business days.