Effective Date: May 28, 2025

Company Name: Blixenta LLC

Website: https://blixenta.com

1. Introduction to Shipping Policy

At Blixenta LLC, we are committed to delivering your luggage with speed, security, and transparency. As a provider of premium luggage bags, we ensure that our shipping practices are designed for both product protection and customer convenience. Our goal is to provide timely delivery while keeping you fully informed at every stage of your order.

2. Order Processing Time

  • Processing Days: Orders are processed Monday through Friday, excluding public holidays.
  • Cutoff Time: Orders placed before 2:00 PM MST are processed the same business day. Orders placed after this time will be processed the next business day.
  • Peak Season Notice: During high-demand periods (e.g., holiday seasons or major sales), processing may take an additional 1–2 business days.

3. Shipping Methods and Delivery Timeframes

At Blixenta, we currently offer Standard Shipping across the United States to ensure reliable and consistent delivery. Orders typically arrive within 3–7 business days via trusted carriers such as USPS, UPS, or FedEx Ground.

Note: Oversized or specialty luggage items may require additional packaging, which can slightly extend the shipping timeframe.

4. Shipping Rates and Free Shipping

    • Standard Shipping: Rates are calculated at checkout based on your order’s weight, dimensions, and delivery destination.

    • Remote Locations: Shipments to certain rural or non-contiguous U.S. areas (for example, Alaska and Hawaii) may incur an additional surcharge.

    All shipping charges are transparently displayed during checkout in compliance with Google Merchant Center policies.

5. Tracking Orders

  • Once your order is shipped, a tracking number will be emailed to you automatically.
  • You can track your order through the carrier’s website (UPS, FedEx, or USPS).
  • Tracking details are also available under My Account > Orders on our website.
  • For larger or bulk items, freight tracking details will be provided if applicable.

6. International Shipping and Customs

We currently do not offer international shipping.
We are working toward expanding our service area in the future.

For now, we only ship within the continental United States, Alaska, and Hawaii.

7. Delivery Issues and Delays

While we strive for on-time delivery, unforeseen factors may affect shipping timelines:

  • Weather disruptions, holiday surges, or carrier-related delays may cause shipping variances.
  • If tracking information shows no movement or an issue, please contact us so we can assist with locating or reshipping your order.

We keep customers informed via email and recommend checking your spam or promotions folder for updates.

8. Damaged Items

Your satisfaction and security are our priorities. If your order damaged:

  • Contact customer support at support@blixenta.com or +1 (385) 770-6011 within 24 hours of the delivery date.
  • If a package is damaged upon arrival, please include:
    • A clear photo of the damage
    • The original packaging
    • The order number
  • We will assist in filing a claim with the carrier and, where eligible, resend or refund your order.
  • For high-value items, optional shipping insurance may be offered at checkout.

9. Order Changes and Cancellations

  • Orders can be modified or canceled only if they have not yet been shipped.
  • To request a change or cancellation, contact us within 2 hours of placing your order via email or phone.
  • If your order has already shipped, it cannot be canceled. You may initiate a return instead upon receipt.

Please refer to our Returns & Refund Policy for more information.

10. Customer Support

For any questions or concerns related to shipping, we’re here to help:

Blixenta LLC

📞 Phone: +1 (385) 770-6011

📧 Email: support@blixenta.com

📍 Address: Concourse B, Salt Lake City, UTAH 84116, United States

  • Support Hours: Monday – Friday, 9:00 AM to 5:00 PM

We aim to respond to all privacy inquiries within 1 business days.